Frequently Asked Questions
Everything you need to know about our services
We service all major commercial kitchen equipment brands including BUNN, Ice-O-Matic, TurboChef, XpressChef, Schaerer, Taylor, Manitowoc, Hoshizaki, True, Delfield, Hobart, Vulcan, Garland, Pitco, Frymaster, and many more.
Yes! We offer 24/7 emergency repair service across Palm Beach, Broward, and Miami-Dade counties. Call (561) 303-4654 and we'll dispatch a technician as fast as possible — average response time under 2 hours in Palm Beach County.
We serve all of Southeast Florida: Palm Beach County (Boca Raton, West Palm Beach, Delray Beach, Palm Beach Gardens, Wellington, Jupiter, Boynton Beach), Broward County (Fort Lauderdale, Hollywood, Pompano Beach, Coral Springs, Pembroke Pines, Davie), and Miami-Dade County (Miami, Miami Beach, Aventura, Kendall, Coral Gables).
Absolutely! We offer comprehensive preventive maintenance contracts that minimize downtime, extend equipment life, and can save restaurants up to 30% on annual repair costs. Plans are customized to your equipment and service frequency needs.
Yes. Our team includes EPA Section 608 certified HVAC technicians and Florida-licensed electricians with extensive experience in commercial kitchen equipment repair and maintenance.
Most common repairs range from $150 to $600. Our diagnostic fee is $95 and is waived when you proceed with the repair. Major component replacements (control boards, compressors) may range from $400 to $1,200. We provide a written estimate before starting any work — no hidden charges.
Yes, same-day service is available for emergency repairs across Southeast Florida. Call (561) 303-4654 early in the day to maximize availability. Scheduled maintenance appointments are also available at your convenience.
Our diagnostic fee is $95, waived when you proceed with the repair. We always provide a detailed written estimate before starting any work.
Yes. We offer Saturday service and have an emergency line available 7 days a week. Weekend emergency calls may carry an additional surcharge. Call (561) 303-4654 to check availability.
Yes, we are an authorized service provider for TurboChef and XpressChef rapid-cook ovens. Our technicians are factory-trained on these platforms and carry the most common replacement parts in our service vehicles for first-visit repairs.
Yes. We service Ice-O-Matic, Manitowoc, and Hoshizaki ice machines. Common issues we fix include units not producing ice, water leaks, mineral buildup from South Florida's hard water (180–250 PPM), and error codes. We recommend descaling every 3 months for Palm Beach County locations.
Yes, we are authorized to service BUNN commercial coffee brewers, Schaerer automatic espresso machines, and Taylor, SureShot, and La Marzocco equipment. We handle pump failures, scale buildup, calibration, temperature issues, and error codes.
Yes, we service Hobart, Jackson, and CMA commercial dishwashers. Common repairs include drainage issues, heating element failures, door latch problems, and chemical dosing system malfunctions.
The 5 most common signs: (1) not reaching or holding temperature, (2) uneven cooking or hot spots, (3) convection fan not working, (4) error codes on the display, and (5) cracked or poorly sealing door gaskets. Contact us before a minor issue becomes a full breakdown.
The most common causes in South Florida: mineral buildup from hard water, a dirty condenser coil, low refrigerant, a faulty water inlet valve, or a thermostat issue. Palm Beach County water averages 180–250 PPM hardness — regular descaling is essential here.
We recommend quarterly professional maintenance for high-use equipment like ice machines, coffee machines, and ovens. In South Florida's humid, coastal environment, some equipment benefits from more frequent coil cleaning every 2–3 months.
Yes. Labor is warranted for 90 days from the service date. Parts warranty varies by manufacturer — most carry 90-day to 1-year coverage. We'll explain the specific warranty terms for your repair before we begin.
Yes, Santos Technical Services is fully insured and bonded. We're happy to provide a certificate of insurance upon request for hotel, restaurant, or property management requirements.
Yes. We repair walk-in coolers, walk-in freezers, reach-in refrigerators, prep table refrigeration, and commercial display cases from True, Hoshizaki, Delfield, and Manitowoc. Our EPA-certified technicians handle refrigerants safely and in compliance with federal regulations.
Call (561) 303-4654 immediately. While waiting: (1) turn off the equipment to prevent further damage, (2) note any error codes, (3) clear the area around the unit for technician access, and (4) note when the issue started. The more detail you provide, the faster we can diagnose and fix it.
Yes, we service Pitco and Frymaster commercial fryers. Common repairs include burner ignition failures, thermostat replacement, oil filtration system issues, and high-limit switch problems.
A preventive maintenance contract is the most effective way. Restaurants with quarterly maintenance experience 68% fewer emergency breakdowns. A typical contract runs $800–$1,200 per year versus $2,500–$5,000 in reactive repair costs for the same period.
Yes, we serve hotels, resorts, catering companies, cafeterias, and all food service businesses across Southeast Florida — not just restaurants. We understand the higher uptime demands of hospitality operations and offer priority response for contract clients.
Yes, we provide full commercial kitchen equipment repair and maintenance service throughout Broward County including Fort Lauderdale, Hollywood, Pompano Beach, Coral Springs, Pembroke Pines, and Davie. Same emergency response standards apply.
Call us at (561) 303-4654 or use the contact form on our website. For emergencies, always call — don't rely on the form for urgent situations. We'll confirm a time window and dispatch a technician to your location in Southeast Florida.